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Do it before you’re ready. Walt Disney’s team had drawn the plans. They had trained the cast members. They had built the park. But opening day came, and they weren’t ready. There are countless stories that have been told and retold about what happened that day. Paint...
I don’t know what I don’t know, Pt. 3 Actually, I did not know that I was going to write a Pt. 3. I thought that I had said all that I planned to say in the first two essays. I mistakenly thought that I was ready to move forward to another lesson. But my mind was not...
In Part 1 I shared that as a cast member at Walt Disney World I learned to never say, “I Don’t Know” without then making the effort to find the answer. Now, repeat after me, I DON’T KNOW WHAT I DON’T KNOW. I do this to point out that not only am I unaware of the...
You are leading a project. A team member asks you a question to which you do not know the answer. In this scenario will you – Ignore the question Deflect by saying, “I am not the correct person to ask that question” Head off the question with, “You should be able to...
“Do what you do so well, that they will want to see it again, and bring their friends.” Walt Disney When my wife and I first married, we had a favorite catch phrase, “Better than it was”. We even put it on a plaque and hung it in our first apartment. Turns out that...
I Might Be A Cliché Former Walt Disney Imagineering President, Marty Sklar, has shared that he was once told by George Lucas, “Don’t avoid the clichés, they’re clichés because they work.” Think about common clichés that we use all the time, such as “Better safe than...
Because People Will Notice There are a lot of people at Walt Disney World. Every. Single. Day. In 2019 it was reported that an average 1.7 million guests visited the Magic Kingdom Park each month. That’s almost 21 million a year. To support the operation of just that...
Karma (from Wikipedia): action, work, or deed. The term also refers to the spiritual principle of cause and effect, often descriptively called the principle of karma, wherein intent and actions of an individual (cause) influence the future of that individual...
There’s a lot of work that goes into developing a strong team. There is also a tremendous amount of work that goes into improving your own leadership skills. But, before either can reach the potential to be good, first you might want to get comfortable with being bad....
How did I become a Cast Member at Walt Disney World? By being willing to be told No. In the fall of 1991 my wife and I felt that the timing was right to leave the military and relocate from Scotland to Orlando. I set my sight on a getting a job at Disney World. The...