Dec 22, 2022 | Development, Excellence, Leadership
How to Lead Like Santa Yes. This sounds silly but hear me out. Years ago, when I put on the mantle, I expected that being a “Santa Helper” would be incredibly fun. And it was. Riding the float in a parade with thousands of people cheering for you is intoxicating. I...
Mar 17, 2022 | Development, Success, Training, Walt Disney World
If you ask me how was I able to have a successful 30 year career with Walt Disney World, I would reply that it depends on how you define “career.” I had an incredible succession of amazing experiences over a 30 year period at Walt Disney World. I never viewed it as a...
Jun 17, 2021 | Development, Excellence, Leadership, Uncategorized
Do it before you’re ready. Walt Disney’s team had drawn the plans. They had trained the cast members. They had built the park. But opening day came, and they weren’t ready. There are countless stories that have been told and retold about what happened that day. Paint...
May 31, 2021 | Development, Excellence, Leadership, Training
I don’t know what I don’t know, Pt. 3 Actually, I did not know that I was going to write a Pt. 3. I thought that I had said all that I planned to say in the first two essays. I mistakenly thought that I was ready to move forward to another lesson. But my mind was not...
Apr 26, 2021 | Development, Excellence, Teamwork
In Part 1 I shared that as a cast member at Walt Disney World I learned to never say, “I Don’t Know” without then making the effort to find the answer. Now, repeat after me, I DON’T KNOW WHAT I DON’T KNOW. I do this to point out that not only am I unaware of the...
Apr 13, 2021 | Development, Excellence, Success
“Do what you do so well, that they will want to see it again, and bring their friends.” Walt Disney When my wife and I first married, we had a favorite catch phrase, “Better than it was”. We even put it on a plaque and hung it in our first apartment. Turns out that...
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