How to Lead Like Santa Yes. This sounds silly but hear me out. Years ago, when I put on the mantle, I expected that being a “Santa Helper” would be incredibly fun. And it was. Riding the float in a parade with thousands of people cheering for you is intoxicating. I...
Do it before you’re ready. Walt Disney’s team had drawn the plans. They had trained the cast members. They had built the park. But opening day came, and they weren’t ready. There are countless stories that have been told and retold about what happened that day. Paint...
I don’t know what I don’t know, Pt. 3 Actually, I did not know that I was going to write a Pt. 3. I thought that I had said all that I planned to say in the first two essays. I mistakenly thought that I was ready to move forward to another lesson. But my mind was not...
In Part 1 I shared that as a cast member at Walt Disney World I learned to never say, “I Don’t Know” without then making the effort to find the answer. Now, repeat after me, I DON’T KNOW WHAT I DON’T KNOW. I do this to point out that not only am I unaware of the...
“Do what you do so well, that they will want to see it again, and bring their friends.” Walt Disney When my wife and I first married, we had a favorite catch phrase, “Better than it was”. We even put it on a plaque and hung it in our first apartment. Turns out that...
Because People Will Notice There are a lot of people at Walt Disney World. Every. Single. Day. In 2019 it was reported that an average 1.7 million guests visited the Magic Kingdom Park each month. That’s almost 21 million a year. To support the operation of just that...
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